This Privacy and Cookies Policy applies to all information collected via www.rainbowstadning.se (the "Website"), including for you who register an account on the Website, or from our customers. Date of entry into force: 2020.11.15
Personal data manager
Hygieia Cleaning Services
Postal address: Nybohovsbacken 103
Zip code: 117 63Stockholm, Sweden
Phone number +46 761 87 97 77
E-mail address: info@Hygieia.se
Organisation number: 821014-9236
Data Protection Officer
Name: Djibo Sow
Email address: info@Hygieia.se
Name of register
Hygieia Städtjänster customer register
Brief overview of the processing of personal data
If the Consumer has an agreement with the Company regarding the Service, the Company processes the Consumer's personal data in order to fulfill the Company's obligations to the Consumer, and to improve and further develop the Service. The Company also processes the Consumer's personal data in order to provide the Consumer with offers, recommendations and content adapted to your usage patterns, analyze and understand market trends and to limit misuse of the Service and / or the Website. The personal data collected for these purposes includes both information provided by the Consumer himself (name, e-mail address, etc.) and information collected through the use of the Website.
Basics of processing personal data
Personal information is any kind of information that can be directly or indirectly attributed to a natural person who is alive. Examples include name, address, telephone number and e-mail address. Processing of personal data is any measure or series of measures taken in respect of personal data, such as, for example, the collection, registration, organisation, storage and disclosure. The company's processing of personal data is covered by the Personal Data Act.
What type of information does the Company collect?
First and last name
Social security number
Address and map information
Identification of customer information (ex passwords, identification of browsers, etc.)
Payment InformationComment about
Information about the ordered Service
Order date and duration
Order frequency and related information
Customer address where the Service is to be performed
Customer information such as, where applicable, pet information
Price information (ex total price, discount codes, etc.)
Technical information about your device and internet connection
Through server logs and other tools, the Company registers information about the device and connection to the Website that the Consumer uses, including the operating system, browser version, IP addresses, cookies and unique identification files. This information is often used in anonymous and aggregate statistics, but the Company may also link the information to your user account. The information enables, among other things, that the Company can adapt the display of the Website to the unit used by the Consumer, as well as analyse different ways in which users use the Website.
Cookies and other content stored locally
For what purposes does the Company process personal data?
The Company's collection and processing of your personal data takes place for the purpose of administering and fulfilling the Company's obligations to the Consumer, to improve and further develop associated services, including adapting and improving the Website, and to inform the Consumer about new uses and comply with applicable legislation and government decisions. The company also processes the Consumer's personal data in order to be able to provide the Consumer with offers and recommendations adapted to your usage pattern, for analysis to understand market trends and to try to predict future behaviours.
Personal information and areas of use:
• Customer identification and access control
• Delivery of the ordered Service to customer
• Maintaining and analysing customer communication
• Development, reporting (including order history) and customisation of the Service
• Improving the user experience
• Understanding market trends
• Preventing abuse (Marketing) express consent)
More information about the purpose for the Company's processing of your personal data is set out below.
Administration of the Consumer's purchase of the Service The company processes first and last name, social security number, address and map information, e-mail address, telephone number, customer number, payment information, information about the ordered Service, order date and duration, order frequency and related information, customer information as applicable. about pets, price information (ex total price, discount codes, etc.), payment information, customer reviews to be able to administer Consumer's purchases and to fulfil the Company's obligations to Consumer. The legal basis for the Company's processing is that it is necessary for the Company to be able to fulfil the agreement regarding the Consumer's purchase. If the information is not provided to the Company, the Company will not be able to complete the Consumer's purchase on the Website or fulfil the Company's obligations in relation to the Consumer.
The company processes information about the Consumer's name, purchase and contact information in order to be able to handle the Consumer's possible claims for the right of withdrawal, complaint and warranty. The company processes information about the Consumer's name and social security number as well as information about the Consumer's financial situation in order to be able to establish the Consumer's identity and perform credit checks.
Administration of the Consumer's user account on the Website For Consumers who have registered a user account on the Website, the Company processes, in addition to the personal information mentioned above, also the Consumer's date of birth, order history, IP address and identification of customer information (password, browser identification etc.) . Personal data is processed in order for the Company to be able to administer the Consumer's user account and to make it easier for the Consumer as a user. The Consumer's order history is also processed so that the Consumer can have control of their historical purchases. The company also uses the Consumer's IP address so that the Consumer can save his shopping basket for a later occasion. The legal basis for the processing is the Consumer's consent that the Consumer has given in connection with the Consumer registering his user account with the Company. It is not necessary for the Consumer to provide this information in order to make a purchase with the Company, but if the Consumer wishes to register a user account, the Consumer must consent to this processing.
Marketing purposes etc. The Company would like the Consumer to continue to be a customer of the Company and in order for the Consumer to take part in the Company's offers, the Company will also for a period of one year from the Consumer's most recent purchase use the Consumer's e-mail address, address and telephone number to send The company's newsletter via e-mail, mail and text message. The legal basis for the Company's processing of this personal data for the purpose of sending out newsletters is the Company's legitimate interest in communicating with the Consumer as a customer for marketing purposes.
If the Consumer has given your consent to the Company's processing of personal data for marketing purposes, e.g. in connection with the Consumer registering your account, the Consumer's personal data, in the form of name, home address, e-mail address and telephone number may also be used for direct marketing, newsletters, customer surveys and for statistical purposes and can be used for mailing, e-mail and sms to the Consumer until the Consumer registers his account or revokes his consent. The legal basis for the treatment is the Consumer's consent.
Profiling If the Consumer agrees to this, the Company will analyse the Consumer's gender, your age, purchase history, buying behaviour and surfing behaviour on the Company's site in order to gain more knowledge about the Consumer and the Company's customers in general and to improve the Company's offers (profiling). For the same purpose, the Company may also process any personal wishes or preferences that the Consumer has submitted to the Company, e.g. information that the Consumer has children or is interested in a special category of goods. The Company does this by analysing which purchases the Consumer has previously made and which goods the Consumer has looked at or added to the shopping cart on the Company's site. Based on this information, the Company sends targeted personal and relevant offers to the Consumer. The legal basis for the treatment is your consent. The consumer is never obliged to consent to the Company profiling your information, but the information is collected by the Company automatically.
How long does the Company save Consumer's personal data?
Personal data that the Company processes for the purpose of administering the Consumer's purchases or to fulfil the Company's obligations that the Company has towards the Consumer according to agreement is not stored for a longer period than is necessary for the Company to administer the Consumer's purchases or fulfil the Company's agreement with the Consumer.
For accounting purposes, the Company saves information on the Company's agreement with the Consumer for seven years in accordance with current accounting legislation.
In accordance with applicable law, the Company has the right to store the Consumer's contact information for direct marketing for a period after the Consumer's purchase or that the Company's agreement with the Consumer has expired. Depending on what the agreement concerns, this time is different in length. The Company may therefore store the Consumer's contact information to send direct marketing to the Consumer during the time the Company has the right to do so in accordance with current data protection legislation, marketing law and practice.
If / When the Consumer has specifically given consent to receive direct marketing, the Company will save personal data consisting of the Consumer's name, e-mail and address until the Consumer registers or asks the Company to stop contacting the Consumer.
For Consumers who have registered a user account with the Company, the Company processes all Consumer's personal data until the Consumer deregisters his account with the Company or otherwise requests that the Company delete certain information. However, the company always deletes the Consumer's account if the Consumer has been inactive for one year. Purchase history is thinned in any case no later than one year after the purchase was made.
Consumer personal data may be stored longer than stated above insofar as the Company is obliged to do so in accordance with law, regulation or government decision.
Storage of payment information
If the Consumer has a subscription agreement for the Service that the Consumer pays with a credit card, payment information is automatically stored so that the Company can debit the card. The company uses the payment provider Stripe. Credit card information is never stored in its entirety in the Company's register. The information is stored on a web server through Stripe, where only the personal data assistant has access to the information. The Company has access to a unique card identifier so that the Company can debit debit cards on behalf of customers, and the information can not be used in any other way than for the performance of the Company's services.
Sources of information
Information about the Company's customers is collected mainly through customers' registration and ordering on the Website, as well as in connection with calls and e-mails with customer service. Other sources of information are collected by the Consumer using the Service and the Website, for example feedback on cleaning.
What are cookies?
A cookie is a small text file that is saved on your computer, mobile phone or tablet which helps the Company to make the Consumer's visit to the Website more meaningful and positive for the Consumer. Cookies may, for example, contain user settings and information about how the Consumer has browsed and used the Website and which browser the Consumer uses.
How about cookies from advertisers and other third parties?
When the Consumer uses the Website, advertisers and other third parties may place cookies (third-party cookies) to measure and analyse the effect of banner advertising. The Company has prepared strict guidelines for how such actors may collect and use data about the Company's users. The guidelines mean that third parties may not collect data from the Website to build profiles, interest groups or otherwise track behaviours in order to target ads. Data may only be collected to analyse and measure the impact of advertising, including the number of ad impressions, clicks, and conversion. Cookies and other tracking technology must also not involve the processing of personal data without special consent from the user.
How can the Consumer see which cookies are stored in the browser?
In the browser settings, the Consumer usually finds an overview of all cookies that are stored so that the Consumer can get an overview and delete any unwanted cookies. The browser usually stores all cookies in a specific folder on the hard disk, so that the Consumer can also review the content in detail. There are also services that are specially designed for users to follow cookies and other tracking mechanisms. See for example www.ghostery.com or www.disconnect.me (The Company has no connection to these services and takes no responsibility if the Consumer clicks on the links).
Which cookies are used on the Website
The following cookies are used on the Website. ...
For questions about cookies, please contact the Company's data protection representative. The contact details of the Data Protection Officer appear above.
Who can access the Consumer's personal data?
The consumer's information is processed as a starting point only by the Company. The Company may also share the Consumer's information with the Company's selected partners and suppliers in accordance with the following.
For payment or credit information, the Company may share information about the Consumer's card number or social security number as well as information about the Consumer's financial situation to payment intermediaries and credit companies.
For marketing purposes, the Company may share the Consumer's contact information to advertising agencies and printers for e.g. printing and distribution of mailings.
The Company's internal and external IT suppliers and any other suppliers the Company uses may have access to all personal data the Company handles about the Consumer, but only to the extent necessary in order to fulfil the Company's obligations to the Consumer.
For the performance of the Service, the Company may use subcontractors who may then have access to the personal data the Company handles about the Consumer, but only to the extent necessary for the purpose of fulfilling the Company's obligations to the Consumer.
Transfers in general and transmission of data and information within the EU / EEA or outside the EU / EEA area
As a general rule, the company only processes the Consumer's personal data within the EU / EEA. In cases where personal data are processed outside the EU / EEA, there is either a decision by the Commission that the third country in question ensures an adequate level of protection or appropriate protection measures, in the form of standard contractual clauses, binding internal company rules or Privacy Shield, which ensure Consumer rights. If the Consumer wishes to receive a copy of the protection measures taken by the Company or information on where these have been made available, the Consumer can obtain this by contacting the Company's data protection representative.
The register is protected by adequate technical and administrative measures. The company has established routines and measures to ensure that unauthorized persons do not have access to the Consumer's personal data and that all processing of the data takes place in accordance with current legislation. The measures include regular risk assessments, technical systems and physical procedures to ensure information security and procedures for verifying requests for transparency and corrections. Personal data is only handled by employees of the Company. Access to personal data is limited and the register is protected by firewalls and access control.
Right of access
The consumer has the right to withdraw all or part of a consent given to the processing of personal data at any time. However, the revocation of such consent has no effect on the Company's processing of the Consumer's personal data for the period before the revocation took place.
In accordance with current data protection legislation, the Consumer has the right to access information about which personal data the Company processes about the Consumer and the right to request correction of your personal data. If the Consumer wants such information, the Consumer can request this by contacting the Company's data protection representative. Contact information for the Company's data protection officer appears above. The request must contain the necessary contact information so that the Company can easily identify the Consumer and then provide the necessary access and information. Required contact information includes name, email address and address.
Under certain conditions, the consumer also has the right to request deletion or restriction of his personal data or object to the Company's processing. The consumer also has the right to lodge a complaint with the Swedish Data Inspectorate or another competent supervisory authority that exercises supervision over companies' handling of personal data.
The Consumer also has the right to, under certain conditions, obtain the personal data relating to the Consumer that the Consumer has provided to the Company in a structured, generally used and machine-readable format and has the right to transfer these to another personal data controller (data portability).
The right to change information
The consumer has the right to change their own information by logging in to the Website and going to their profile. If this is not possible for various reasons, please contact the data protection officer whose contact details appear above. Contact information for the Company's data protection officer appears above. The request must contain the necessary contact information so that the Company can easily identify the Consumer and then provide the necessary access and information. Required contact information includes name, email address and address.
Consent and prohibition
The consumer has the right to object at any time to the processing of his personal data for direct marketing. The consumer can object to the processing of his personal data for direct marketing by logging in to the Website and changing his profile settings. If the Consumer does not want the Company to use this information, the Company only uses the information to communicate with the Consumer in order to fulfil the Company's obligations to the Consumer.